Return Policy

RETURN PROCEDURES FOR POS SOFTWARE, POS BUNDLE, OR SPECIFIED HARDWARE COMPONENTS
Returns must be made within 20 days of purchase.
For returns of the hardware components purchased as stand alone items or of the POS software purchased as a stand alone item separate from the POS bundle, within twenty (20) days from the original date of purchase by the end-user buyer for a refund of the purchase price as the case may be and as specified above. For QuickBooks Software or QuickBooks Hardware Bundle purchases returns are accepted within forty-five (45) days from the original date of purchase by the end-user buyer for a refund of the purchase price as the case may be and as specified above.

Please call QB Shop Online Customer Service during normal business hours, excluding holidays, at (800) 893-6819 to obtain a Return Merchandise Authorization number (RMA) and product return instructions.

Returns of the POS bundle for a refund must include the POS Software and all hardware components, including all cables, power supplies, accessories, CDs and manuals, and must be accompanied by a dated receipt and shipped within the applicable customer satisfaction limited warranty period specified above. Returns of hardware components purchased as stand alone items must include all components including cables, power supplies, accessories, CDs and manuals, be accompanied by a dated receipt and shipped within the applicable customer satisfaction limited warranty period specified above. Neither the manufacturers of the hardware in the POS bundle, hardware components purchased as stand alone items nor QB Shop Online are responsible for loss or damage to data or component hardware during shipment. Under no circumstances shall there be a refund of shipping and handling charges, insurance and any other related fees to the end-user.